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Continue shoppingAll jewelry is shipped insured via UPS or FedEx and adult signature is required for delivery. We do not ship outside of the continental United States of America. However, we will consider international shipping on a case-by-case basis. Please contact us for international shipping rates at concierge@atelierwolff.com.
We insure all packages against theft and accidental damage during transit. Once a package has been signed for and delivered, we are no longer liable for that package. Orders must be delivered to a physical address and cannot be delivered to a P.O. box or APO/FPO/DPO.
Orders placed Monday-Thursday before 1pm, Pacific Standard Time will be processed that day and if the item is in stock and available, will be shipped within 3 (three) business days. We do not ship orders on Friday, Saturday, Sunday or nationally observed holidays.
Please allow 1-3 business days for in-stock items to be processed for shipment. Made-to-order items take between 2-6 weeks to produce, as noted on their specific product pages.
Note: For international shipments, all duties and taxes are the responsibility of the customer. Duties and taxes may vary from country to country. Please check your local tax and duty policies before placing your order.
Due to the handmade nature of our pieces, we do not currently offer refunds. This means that we do not offer refunds, whether back to the same payment method you used to make the original purchase, or to any other credit card, or by check or cash or any other means of payment.
Except for any Products designated on the Website as non-returnable, we will consider any Product for return for credit or exchange within 7 days of delivery. Only Products ordered online through the Website are eligible for return for credit or exchange. Any product purchased from a third party is not eligible for return for credit or exchange. All returned Products will be subject Note: we do not offer refunds, whether back to the same payment method you used to make the original purchase, or to any other credit card, or by check or cash payment or any other means of payment.
to a quality control inspection, and all Products must be in their original packaging, intact and free from any damage or alteration from their original form. The original receipt of purchase must accompany the returned Products. We reserve the right, at our sole discretion, to refuse to accept a Product/s for return for credit or exchange if it is determined to be damaged or altered.
All bespoke or custom orders are deemed non-returnable, as are all Products altered or modified at the customer’s request. ALL SALES ARE FINAL AFTER SEVEN (7) DAYS FROM DELIVERY.
To request a return, email concierge@atelierwolff.com , or telephone us at +1 650 248 3543 to request a “Return Merchandise Authorization” or “RMA” number before shipping your Product. No return will be processed without an RMA. Once we have authorized your return request, you will receive a pre-paid shipping label and shipping instructions. Please ship according to the instructions. Failure to ship according to the instructions will result in invalidation of insurance and you will be liable and responsible to Atelier Wolff for the full insured value of the Product in event of loss or theft. If you choose to ship using your own label, you will be responsible for all shipping and handling charges and you assume all the risk of loss or theft during shipment, so we suggest you fully insure and have proof of shipment and delivery. Refunds for credit or exchange are processed approximately within 14 days of us receiving shipment. In the event you choose to ship using our pre-paid shipping label, the cost of the shipping will be deducted from the refund for credit or exchange amount.
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